How Singapore’s Airport Tracks Accessibility Equipment to Improve Passenger Care and Global Hospitality Ratings
How Singapore’s Airport Tracks Accessibility Equipment to Improve Passenger Care and Global Hospitality Ratings
Overview
Industry: Aviation / Airport Operations
Region: Singapore
Use Case: Real-Time Tracking of Accessibility Support Equipment
Technology Used: Wi-Fi + LoRaWAN®
Deployed Devices: LR1110 Tracker, Personal Badge, LoRaWAN® Gateway
Client: International Airport Operator
Target Assets: Wheelchairs, buggies, aisle chairs, trolleys
Deployment Model: Infrastructure-free (no new anchors or beacons)
The Challenge: Keeping Accessibility Support Within Reach
At a world-class airport in Singapore, assisting passengers with reduced mobility (PRM) is not just a compliance issue — it’s a brand promise. However, traditional methods of managing mobility equipment presented key challenges: Manual tracking of wheelchairs, buggies, and aisle chairs
˙ Manual tracking of wheelchairs, buggies, and aisle chairs
˙ Delayed dispatch to boarding gates, leading to passenger frustration
˙ Frequent misplacement of accessibility equipment
˙ No central system to locate or allocate assets in real time
“Every delayed chair meant a passenger in need was left waiting. That’s not the service standard we aim for.”
The Solution
Zone-Level Tracking of Accessibility Equipment
To address this, the airport partnered with Browan to deploy a zone-level IoT tracking system combining:
˙ LoRaWAN® Gateways for facility-wide connectivity
˙ LR1110 Trackers attached to accessibility equipment
˙ Personal Badges for staff tracking and coordination
˙ Real-time dashboards and alerts for dispatch, recovery, and monitoring
No invasive infrastructure was required — the system integrated directly into the airport’s existing Wi-Fi networks.
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The Results: Faster Service, Happier Passengers
- Improved staff response coordination
- Increased visibility over equipment usage
- Real-time alerts when equipment entered/exited designated zones
- Better resource planning through analytics and heatmaps
Supporting Global Airport Hospitality Standards
Browan’s solution doesn’t just optimize operations — it supports internationally recognized airport service benchmarks:
Skytrax World Airport Awards
This globally respected program ranks airports on service quality, including:
- Accessibility for PRM passengers
- Staff efficiency and assistance
- Availability of mobility equipment
ACI Airport Service Quality (ASQ) Program
Run by Airports Council International, ASQ surveys measure:
- Speed of passenger assistance
- Ease of access to support equipment
- Passenger satisfaction with special care services
By providing real-time tracking and intelligent dispatch, Browan enables airports to score higher in these evaluations and deliver a truly inclusive travel experience.
“With Browan’s solution, every passenger receives the support they need — when and where they need it. That’s real hospitality.”
Why It Worked
|
Feature |
Benefit |
|
Infra-Free Indoor Positioning |
No beacons or anchors needed—fast rollout |
|
Zone-Level Accuracy (3–5 meters) |
Perfect for large public spaces |
|
Indoor & Outdoor Compatibility |
Ideal for terminals, ramps, and tarmac |
|
Scalable Across Terminals |
From 1 to 100+ tracked devices per zone |
|
Integration with Operational Systems |
Supports automated dispatch and reporting |
Deployment Snapshot
|
Component |
Detail |
|
Tracked Assets |
Wheelchairs, buggies, aisle chairs, trolleys |
|
Positioning Tech |
Wi-Fi + GPS |
|
Accuracy |
3–5 meters (zone-level) |
|
Setup Time |
1–2 days per terminal |
|
Network |
Existing infrastructure + LoRaWAN®, reduced disruption and lower power consumption |
|
Scalability |
100–500 assets across multiple terminals |
Why It Matters
Modern passengers expect efficient, inclusive, and stress-free travel. For airports to maintain high hospitality ratings, they must not only comply with regulations but also deliver seamless service for passengers needing assistance.
Browan’s zone-level tracking solution enables:
- Real-time service response
- Efficient workforce allocation
- Asset visibility and accountability
- Enhanced passenger satisfaction
📞 Let’s Redefine Passenger Support at Your Airport
Whether you operate a major hub or regional gateway, Browan’s zone-level solution helps you meet accessibility expectations — with no new infrastructure.
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📄 Download Solution Sheet »
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